How to Find (And Create) One Time Telecom Refunds and Credits

Each telecommunications audit must include a credit search and a one-time refund. Telecommunications providers do make mistakes, and it is the auditor’s job to disclose and claim a refund, or credit, that should be due.

Although sometimes referred to as the “holy cup” of audit austerity, in fact, credit and refunds are not as much as many audit companies want you to believe. However, a comprehensive telecommunications audit can reveal it so that the time and effort spent searching for and / or making it work is fruitful.

The following are the most common fields that will be found one-time credit or refund, or can be made, during the audit.

Overcharged (Billing Error)

Excess costs occur when telecom operators mistakenly charge more customers for services, or features, than are determined by previous contracts or bills.

This type of billing error is often in the form of “crams” and / or “slam”, and will appear on bills month after month until the bill is deleted.

Customers who experience excess fees are entitled to the appropriate credit or refund. Always ensure that any taxes paid for fees are also replaced. If the cost is too high enough, the operator can consider adding interest along with a refund of money or credit that is due.

TIP: We recommend that you check the bill the following month to ensure that the invoice is deleted on request.

Equipment Installation Credit

Operators will often give credit to customers after equipment installation. For example, purchasing frame relay services, or DSL, will require the cost of purchasing a router. After installation, the operator may agree to credit the customer’s account to cover the costs of the items needed.

When entering with new telecommunications services, always be aware of additional equipment that will be needed, then ask about the possibility of credit for the purchase. Your audit must include verification that appropriate credit has been applied for equipment installation.

Tax credit

Tax credits can be found in the case of tax-exempt organizations. For example, government agencies, non-profit groups, schools, etc. Can qualify for certain service exceptions due to the characteristics of their use. If you find that you have paid taxes on a bill that must be released from it, you will need to file a tax exemption claim with the operator for the tax in question.

FACT: When the service remains subject to the wrong tax, the associated usage fees are also repeatedly subject to wrong taxes.

Operators continually create new promotions to attract customers to register. Bonuses are often used to persuade customers to sign long contracts.

For example, a 24-month long-distance contract can include bonus credit during the 13th month of the contract. Beware of these types of bonus credits when signing contracts and checking to make sure they are credited at maturity.

One TelCon Associates client receives a one-time $ 50,000 credit on a long-distance contract. If not offered at the start, always ask the vendor the possibility of such a credit during the contract period.

TIP: Contract negotiation is the optimal time to request promotions and bonuses. When given, make sure to note the date of this bonus due and check the bill to verify that they are applied correctly.

Credit Award

When operators or customer service representatives make mistakes, they will often credit the bill as “courtesy” to instill good intentions with customers. This credit is usually small and appears on bills the following month in good faith. As with promotions and bonuses, note when this polite gesture occurs and check the bill to determine whether it is implemented correctly.

TIP: If there is a problem with your operator, ask for courtesy credit to improve the situation. More and more customer service representatives have the authority to apply this type of credit to customer bills, so it doesn’t hurt to ask.

Although credit and one-time refunds are not always found during a telecom audit, the time spent finding them is not in vain. When not easily found, always try to “create” them through smart negotiations with your telecommunications operators and vendors.

Telecom Cost Reduction Through TEM

Telecommunications cost management is the best way to streamline our communication bills and expenses. Even though staying connected with others is very important for businesses and individuals, the bills generated from these connections can be very large for many people. We all want more services for a small fee. The quality and availability of telecommunications services are the main demands of all consumers, but not at a higher cost. So the strategy for individuals and companies is to have the best service, but keep telecommunications costs low. This is where the management of telecommunications costs plays a role.

Telecom Expense Management or TEM is a vital tool used in organizations to ensure that the telecommunications services used are the only services paid. TEM works on identifying all lines in the specified account and evaluates their use or laziness. As per TEM policy, all idle or unused connections must be removed to reduce monthly telecommunication bills. So in other words, the TEM practice ensures wise use of all valuable resources to get the best value for your money.

When you have effective TEM in place, you can expect to cut the cost of your communication bills. Through TEM you will identify your existing telecommunications system, assess your telecommunications needs, and make modifications and changes where possible to suit your needs with telecommunications assets. This will help reduce the bill significantly. Here are four methods to reduce your telecommunications costs:

1. Idle Termination and Telephone Not Used

This TEM guideline suggests that a cellphone that is no longer used or not used must be disconnected immediately. Also, every time an employee transfers or leaves the organization, the call must also be disconnected.

2. Control Roaming Activities

If there are users or employees who need to travel to foreign destinations, their cellphones will automatically find data services and provide signals. In this scenario, roaming costs are generated for this type of usage. So, if you plan a trip and use your telephone before a trip with your service provider, they may negotiate lower costs.

3. Recycling

Getting rid of all old and unused equipment is a very effective TEM method. You can donate these lines to others, move them to different offices, recycle them, or destroy them completely. Every service that is used on this hardware must also be stopped.

4. Don’t Pay More:

If you have a service that you don’t use or more than you need, then according to the TEM principle, you have to look closely at your needs and adjust the service allocation accordingly.

There are many Telecom expense management solutions available in the world. The most popular ones such as IBM Emptoris Rivermine have a design that empowers companies to reduce their telecommunications costs through active and effective management of the communication cycle. By automating this process, identification of equipment and connections that are not used or not needed is made quickly and easily enabling streamlining telecommunication costs efficiently.

How to Repair Telecom Lines and Keep Your Sanity

If you have ever made a service call, learning to reduce stress on service calls is the key. If you want to be a successful improvement person, you only need to remember one thing. Start from scratch! Save lots of hours of wasted time. Think about the problem and do some testing. Have a picture in your mind of how the items you are troubleshooting are connected.

Most telephone systems are connected to the outside world through several types of interfaces. There are the following:

RJ21x Jack
JJm1x Jack
Network Interface
Bank Channels
Lightning protection equipment and other interface equipment

It’s best to install a “demarcation point” where you can remove the equipment inside and test the outer path. Many things can go wrong outside because the lines and transport equipment are exposed to all kinds of weather conditions. Usually static on the telephone on all telephone lines means there is an outside problem. An exception to this is if there are jacks installed in damp or even outside areas that can oxidize and cause major static problems on all telephone devices.

If there is static on only one set of telephones, the first thing to check is a good curling cable (the cable that switches from the telephone set to the handset). It experiences a lot of pressure every day. The copper stranded inside the end of the cable just before you get to the plastic connector can break internally and the act of shaking the cable during the conversation causes static. If you contact a telephone operator to see if the problem is with you, you need to follow a series of simple protocols:

First give the name or business name and address. You need to know the telephone number you are calling (businesses can have lots)
Ask them to test certain lines. If they say it’s their problem, then that’s usually the problem. Let them go ahead and fix it
If this test is not convincing or they say the problem is yours, it might still be their problem, you might need to do a little more problem solving
Don’t allow them to send repair workers unless you are sure that the problem is with them because it can cause some unwanted service costs