Each telecommunications audit must include a credit search and a one-time refund. Telecommunications providers do make mistakes, and it is the auditor’s job to disclose and claim a refund, or credit, that should be due.
Although sometimes referred to as the “holy cup” of audit austerity, in fact, credit and refunds are not as much as many audit companies want you to believe. However, a comprehensive telecommunications audit can reveal it so that the time and effort spent searching for and / or making it work is fruitful.
The following are the most common fields that will be found one-time credit or refund, or can be made, during the audit.
Overcharged (Billing Error)
Excess costs occur when telecom operators mistakenly charge more customers for services, or features, than are determined by previous contracts or bills.
This type of billing error is often in the form of “crams” and / or “slam”, and will appear on bills month after month until the bill is deleted.
Customers who experience excess fees are entitled to the appropriate credit or refund. Always ensure that any taxes paid for fees are also replaced. If the cost is too high enough, the operator can consider adding interest along with a refund of money or credit that is due.
TIP: We recommend that you check the bill the following month to ensure that the invoice is deleted on request.
Equipment Installation Credit
Operators will often give credit to customers after equipment installation. For example, purchasing frame relay services, or DSL, will require the cost of purchasing a router. After installation, the operator may agree to credit the customer’s account to cover the costs of the items needed.
When entering with new telecommunications services, always be aware of additional equipment that will be needed, then ask about the possibility of credit for the purchase. Your audit must include verification that appropriate credit has been applied for equipment installation.
Tax credits can be found in the case of tax-exempt organizations. For example, government agencies, non-profit groups, schools, etc. Can qualify for certain service exceptions due to the characteristics of their use. If you find that you have paid taxes on a bill that must be released from it, you will need to file a tax exemption claim with the operator for the tax in question.
FACT: When the service remains subject to the wrong tax, the associated usage fees are also repeatedly subject to wrong taxes.
Operators continually create new promotions to attract customers to register. Bonuses are often used to persuade customers to sign long contracts.
For example, a 24-month long-distance contract can include bonus credit during the 13th month of the contract. Beware of these types of bonus credits when signing contracts and checking to make sure they are credited at maturity.
One TelCon Associates client receives a one-time $ 50,000 credit on a long-distance contract. If not offered at the start, always ask the vendor the possibility of such a credit during the contract period.
TIP: Contract negotiation is the optimal time to request promotions and bonuses. When given, make sure to note the date of this bonus due and check the bill to verify that they are applied correctly.
When operators or customer service representatives make mistakes, they will often credit the bill as “courtesy” to instill good intentions with customers. This credit is usually small and appears on bills the following month in good faith. As with promotions and bonuses, note when this polite gesture occurs and check the bill to determine whether it is implemented correctly.
TIP: If there is a problem with your operator, ask for courtesy credit to improve the situation. More and more customer service representatives have the authority to apply this type of credit to customer bills, so it doesn’t hurt to ask.
Although credit and one-time refunds are not always found during a telecom audit, the time spent finding them is not in vain. When not easily found, always try to “create” them through smart negotiations with your telecommunications operators and vendors.